Frequently Asked Questions

Where can I find your Covid-19 studio protocol?

Our Covid-19 protocol and guidelines are listed here. Please email us with any questions! 

What is your studio class cancellation policy?

Body Alive requires you to cancel at least 6 hours prior to class for all classes except Cycle (12 hour cancellation is required for Cycle classes). If you do not cancel during this time frame or if you are absent from class, the following will result:

  1. Orange and promotional members will be charged a $10 penalty fee.
  2. Class packs and single class credits will result in the loss of the reserving credit.

 

 

Can I attend more than one class per day?

No. In light of reduced class sizes, we are unable to accommodate multiple class reservations. If you are reserved for more than one class per day, including waitlisted classes, Body Alive reserves the right to remove class reservations beyond your earliest class.

*If you choose to attend multiple classes, you will be charged the single class drop-in rate of $15 per additional reservation.

**If you continue to double book reservations, you will be charged an additional $10 fee for each double booking.

 

How does the waitlist process work?
If you are added to class from the waitlist, you will receive an email notification. If you are unable to attend after you are added to the class roster, please email us at: info@bodyalivefitness.com to be removed. Please note: you may only reserve for one class, per day- including waitlisted classes.
 

 

How far in advance can I register for classes?
  • Orange Members: We offer a 14-day booking window for our members who have a recurring monthly membership.
  • Class Packs: We offer a 7-day booking window for guests using class packs or single drop-in classes.
  • Promotional memberships: We offer a 7-day booking window for promotional guests. 

For more information regarding class reservation guidelines, please email us at: info@bodyalivefitness.com

Do I have to sign up for class in advance?

Yes! We require all reservations be made prior to entering the studio. Please note: Orange Members are given first priority to reserve classes 14 days in advance. Non Orange Members can reserve classes 4 days in advance. We encourage you to email us at: info@bodyalivefitness.com with any membership questions.

Can I use my membership at all of your studios?

Yes! All of our memberships are able to be used between our studio locations. We look forward to seeing you in class! 

How do I sign up for class?

If you have a Body Alive account

  • Visit our class schedule here. Filter to the correct studio location and click “reserve” on the class you would like to sign up for. For Crestview Hills schedule, click here.
  • OR, download our Body Alive app!

If you don’t have a Body Alive account

  • Please create an account here. Once you have an account, you can make class purchases and complete your registration. 
What is the age requirement for classes?
You must be at least 14 years or older to take any of our class offerings. If you are under 16 years old, we’ll need your parents to sign a consent form in person and participate in the class with you.
What if I’m new to heated classes?
Our heated room is kept at 102º F temperature with 40% humidity and our unheated room is kept at 72º-76º F temperature with no humidity.  We encourage beginners to take as long as required to allow their bodies to acclimate. We all deal with the heat in different ways. If you feel tired, dizzy or short of breath, we encourage you to pace yourself and even lie down on your mat for a few poses. You’ll find that each time you return, you feel capable of doing more. Many students report that within a few classes, they’ve found a new edge they didn’t even know was there.
What should I bring and wear to class?

Hot Yoga, Hot Mat Pilates, Barre, Body Sculpt, and Power Sculpt

  • Bring: Water, Yoga mat, and a hand towel (optional). 
  • Wear: Comfortable fitted exercise clothes, ideally ones that wick away moisture

Body Fusion

  • Bring: Water, Yoga mat, and 1-3 lb weights (optional). 
  • Wear: Comfortable fitted exercise clothes, ideally ones that wick away moisture and SHOES!
What if I’m new to your class formats?
The instructors at Body Alive are highly trained experts who love working with new students. Our instructors are ready to get you going gently and safely and make sure you get a powerful workout. We believe that getting a proper introduction to your new workout is an essential step to your new, healthy lifestyle. This is why we offer special classes for beginners in Hot Power Yoga, and why our Pilates Alive, Barre Alive, Cardio Alive, and Cycle Alive instructors are delighted to provide modifications for all levels.
What happens after my promotion expires?
Your promotion will automatically roll into an Unlimited Orange Membership unless you email info@bodyalivefitness.com at least 72 hours in advance of your renewal date.
How do I cancel my membership?
You may cancel your membership at any time by completing the contact form 72 hours prior to your renewal date. Our Customer Service team will respond back as soon as possible to confirm your cancellation.
What if I want to bring a friend with me?

Great! Our members are welcome to bring a friend to class with them! We offer single class drop-ins which can be purchased on our website. In order to do so, please follow the instructions above on how to create an account online. After your friend has a Body Alive account, email info@bodyalivefitness.com to get their spot reserved. 

I arrived a little late to class and the door was locked. Why?

We lock our studio doors during class for the safety and security of our students. We recommend getting to the studio 10-15 minutes before class starts so you have enough time to check in and prepare for class.

What is my username and password for Alive Online?

Your login credentials are the same as your standard Body Alive login. Your email address on file is your username. You can access our online site here.

What is the difference between On-Demand, Live-Stream, and Studio classes?

Alive Online, our virtual portal, offers both On-demand and Livestream classes. On-demand are taped classes, which can be accessed at any time with your $36/month Online Subscription. Livestream are classes happening at a specific time and require pre-registration with your Online Subscription or Live-Stream class packages. 

Studio classes are in-person classes which are attended by visiting one of our studio locations. These classes require pre-registration using a single drop-in, class pack, or membership purchase. Pricing options are available for purchase on our website and app.