What is your studio class cancellation policy?
Body Alive requires you to cancel at least 24 hours prior to class for all classes. If you do not cancel during this time frame or if you are absent from class, the following will result:
1.) Unlimited, Annual, and Promotional and members at all studios other than Body Alive Mason will be charged a $10 penalty fee. Unlimited, Annual, and Promotional and members at Body Alive Mason will be charged a $15 penalty fee.
2.) Class packs and single class credits will result in the loss of the reserving credit.
How does the waitlist process work?
If you are added to class from the waitlist, you will receive an email notification. If you are unable to attend after you are added to the class roster, please email us at: info@bodyalivefitness.com to be removed.
What does Home Studio mean?
Your Home Studio is the studio your membership is active. You are only able to reserve classes at your Home Studio. If you have an active Unlimited Monthly Membership, Annual Membership, Promotional Membership, you can purchase $5 Drop-In credits for our other studios. If you are an active Unlimited Monthly Member or Annual Member you are also eligible for a $50/month Add-On Membership to a different studio.
How far in advance can I register for classes?
- Unlimited/Annual Members: We offer a 7-day booking window for our members who have a recurring monthly membership.
- Class Packs: We offer a 5-day booking window for guests using class packs or single drop-in classes.
- Promotional memberships: We offer a 3-day booking window for promotional guests.
For more information regarding class reservation guidelines, please email us at: info@bodyalivefitness.com
Do I have to sign up for class in advance?
Yes! We require all reservations be made prior to entering the studio. Please note: Unlimited Members are given first priority to reserve classes 7 days in advance. Non Unlimited Members can reserve classes 3 days in advance. We encourage you to email us at: info@bodyalivefitness.com with any membership questions.
Can I use my membership at all of your studios?
No. Memberships and credits are studio specific. You are only able to reserve classes at your Home Studio. If you have an active Unlimited Monthly Membership, Annual Membership, or Promotional Membership, you can purchase $5 Drop-In credits for our other studios. If you are an active Unlimited Monthly Member or Annual Member you are also eligible for a $50/month Add-On Membership to a different studio.
How do I sign up for class?
If you have a Body Alive account
- Visit our class schedule here. Filter to the correct studio location and click “reserve” on the class you would like to sign up for. For Crestview Hills schedule, click here.
- OR, download our Body Alive app!
If you don’t have a Body Alive account
- Please create an account here. Once you have an account, you can make class purchases and complete your registration.
What is the age requirement for classes?
You must be at least 14 years or older to take any of our class offerings. If you are under 16 years old, we’ll need your parents to sign a consent form in person and participate in the class with you.
What if I’m new to heated classes?
Our heated room is kept at 102º F temperature with 40% humidity and our unheated room is kept at 72º-76º F temperature with no humidity. We encourage beginners to take as long as required to allow their bodies to acclimate. We all deal with the heat in different ways. If you feel tired, dizzy or short of breath, we encourage you to pace yourself and even lie down on your mat for a few poses. You’ll find that each time you return, you feel capable of doing more. Many students report that within a few classes, they’ve found a new edge they didn’t even know was there.
What should I bring and wear to class?
Hot Yoga, Hot Mat Pilates, Barre, Body Sculpt, and Power Sculpt
- Bring: Water, Yoga mat, and a hand towel (optional).
- Wear: Comfortable fitted exercise clothes, ideally ones that wick away moisture
Body Fusion
- Bring: Water, Yoga mat, and 1-3 lb weights (optional).
- Wear: Comfortable fitted exercise clothes, ideally ones that wick away moisture and SHOES!
What if I’m new to your class formats?
The instructors at Body Alive are highly trained experts who love working with new students. Our instructors are ready to get you going gently and safely and make sure you get a powerful workout. We believe that getting a proper introduction to your new workout is an essential step to your new, healthy lifestyle. This is why we offer special classes for beginners in Hot Power Yoga, and why our instructors are delighted to provide modifications for all levels.
What happens after my promotion expires?
Your promotion will not automatically renew or roll over into a membership. Please contact info@bodyalivefitness.com if you would like to become an Unlimited Member when your promotion expires!
How do I cancel my membership?
You may cancel your membership at any time by completing the contact form 72 hours prior to your renewal date. Our Customer Service team will respond back as soon as possible to confirm your cancellation.
What if I want to bring a friend with me?
Great! Our members are welcome to bring a friend to class with them! We offer single class drop-ins which can be purchased on our website. If it is your friend’s first class, we offer a $5 First Class Drop-In rate. In order to purchase, please follow the instructions above on how to create an account online. After your friend has a Body Alive account, email info@bodyalivefitness.com to get their spot reserved.
I forgot my mat. Can I get one at the studio?
Yes! We have mats and Yogitoes available for purchase, or you can rent them at the front desk for $5 each.
Sweat and shower towels are not available for rental, but can be purchased:
- Sweat towels- $1
- Shower towels- $5
Do you have showers?
Yes! Our Kenwood, Mason, and Crestview Hills studios all have showers for you to use. If you need a towel, it can be purchased at the front desk for $5.
Where can I put my belongings?
Our studios have lockers and cubbies for you to store your personal belongings inside the lockers and cubbies. If you have smaller items, feel free to still bring them into the studio with you, but we ask that you store any bags or large items in the cubbies or lockers to keep the pathways clear in the studio. We also ask that if you bring your phone into the studio, please make sure it is turned off during class.
I arrived to the studio early and the door was locked. Why?
To give our staff and instructors time to prepare the studio for upcoming classes, studio doors will be locked until 15 minutes before class time.
I arrived a little late to class and the door was locked. Why?
We lock our studio doors during class for the safety and security of our students. We recommend getting to the studio 10-15 minutes before class starts so you have enough time to check in and prepare for class.